Shipping policy

At Koya, we aim to deliver your beauty essentials quickly and safely. Please review our shipping guidelines below.

Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Our standard delivery time is:

• 2–5 business days for major cities

• 3–7 business days for other areas

Delivery times may vary depending on location and courier availability.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery address.
Sometimes we offer free shipping promotions, which will be clearly mentioned on our website.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to follow your shipment.

Delays

Unexpected delays may occur due to weather, courier issues, or public holidays.
Koya is not responsible for delays once the order has been dispatched.

Address Accuracy

Please ensure your shipping address is correct.
We are not responsible for packages delivered to an incorrect or incomplete address.

Damaged Packages

If your order arrives damaged, please contact us within 24 hours with photos or videos so we can assist you promptly.